Frequently Asked Questions

1. Is there any obligation to purchase when a decorator comes to measure my windows?

No! Our goal is to provide every customer with a pleasant in home appointment at no cost to the customer. And, of course, there is no obligation. Measuring is required to provide you with a firm quote and it is a standard part of our process. Window, Wall & Interior Décor offers the best selection, exceptional window, bed & and other interior treatment designs, at a reasonable cost. Because we do this, the majority of our customers usually purchase from us. So, frankly, our attitude is a positive one. We have that much faith in our pricing selection, service and quality!

2. Do you guarantee your products and services?

Yes! We guarantee the quality of every product we sell! All workmanship will be to the highest standards of the trade, because we only sell the most reputable of products. Our company offers a "bumper to bumper" warranty on any product we sell for a one year period. (This means that if anything goes wrong, we take care of it, at absolutely no expense to you). After the one year period, the manufacturer's
warranty takes over (we don't sell anything that doesn't have at least a 3 year warranty.....most have a lifetime warranty). With the manufacturer's warranty, normally the only financial obligation to the customer involves shipping and a minimal re-installation fee.

3. How does this whole "in-home decorating service" work?

Lynette, our certified professional, will: Visit your home & take the appropriate measurements. Next we listen to you to find out exactly the look, products, etc., that you are looking for. We’ll select the best products/treatments available from our design center and prepare a detailed quote for you. Finally, we’ll meet with you again, at our design center to discuss the selections and prices.

4. What is the turn around time?

It is wise to plan on 3-4 weeks for shades/blinds & shutters. Custom window & bed treatments usually take 4-5 weeks. Upholstery & slipcovers, are usually 4 weeks. Custom furniture can run into 8 weeks. Moving in before your shades/blinds arrive? No problem!!! We provide free temporary shades while your order is being processed.

5. What are your payment terms?

We require a down payment of 50% when the order is placed... and the balance upon installation. We accept Visa, MasterCard, Discover, Amex, personal checks (and, of course, cash!). Also, we offer a Six month, no payment, no interest program for anyone who wishes to participate. Should you desire longer credit terms, simply ask because we can accommodate, and would be happy to do so!